sq777 Privacy Policy

1. Information We Collect

sq777 collects personal data about you when you register an account, use the platform, make deposits or withdrawals, contact our support team, or interact with our promotional offers. The categories of data we collect, and the context in which each category is collected, are described below.

Registration & Identity Data

When you create an sq777 account, we collect the information you provide directly during the registration process. This includes:

• Full legal name as it appears on your official identification document;
• Date of birth (used to verify that you are at least 18 years of age);
• Email address;
• Bangladesh mobile phone number;
• Username chosen at registration;
• Account password (stored in encrypted, non-reversible form — sq777 staff cannot access your raw password).

Know Your Customer (KYC) Documentation

Before processing your first withdrawal, and as required by our compliance obligations, sq777 will request documentary proof of your identity and address. Acceptable documents include a valid Bangladesh National Identity Card (NID), passport, or birth certificate. Where applicable, we may also request proof of the payment method used (for example, a screenshot confirming that a bKash or Nagad account is registered in your name).

Financial & Transaction Data

sq777 records all financial transactions associated with your account. This includes deposit amounts, withdrawal requests, bonus credits, wager amounts, game outcomes, and account balance history. We also record metadata about each transaction including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), the date and time of the transaction expressed in Bangladesh Standard Time (BST, UTC+6), and the transaction reference number.

Technical & Device Data

When you access sq777 via a web browser or mobile device, we automatically collect certain technical data. This includes your IP address, device type, operating system, browser type and version, screen resolution, referring URL, pages visited on sq777.club, session duration, and click-path data. This information is collected through server logs and, where applicable, through first-party cookies and analytics tools operating on our behalf.

Communications Data

When you contact sq777 via live chat, email, or any other support channel, we retain a record of that communication including the content of messages exchanged, the date and time of contact, and the outcome of any support interaction. This data is used for quality assurance, dispute resolution, and the improvement of our customer support service.

Behavioural & Gameplay Data

sq777 records data about how you use the platform, including which games you play, how long you play them, your betting patterns, preferred game categories, and the frequency of your visits. This data is used to personalise your experience, to operate our responsible gaming monitoring systems, and to improve the sq777 product offering for all Bangladesh players.

2. How We Use Your Data

sq777 processes your personal data only for specific, legitimate purposes. We do not sell your personal data to third parties, and we do not use it for purposes that are incompatible with those stated below. The table below summarises the primary purposes for which your data is processed and the lawful basis for each.

Marketing Communications

sq777 will only send you promotional messages — including SMS notifications about bonuses, seasonal offers tied to events such as BPL cricket season, Eid, Pohela Boishakh, and the T20 World Cup — where you have provided explicit consent at registration or through your account notification settings. You may withdraw your consent to marketing communications at any time by updating your preferences in the account settings dashboard or by contacting sq777 support via live chat.

Withdrawing consent to marketing communications does not affect the lawfulness of processing carried out prior to withdrawal, and it does not prevent sq777 from sending you essential transactional communications such as deposit confirmations, withdrawal notifications, and security alerts.

3. Data Sharing & Third Parties

sq777 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share your data with carefully selected third-party service providers who process data on our behalf under contractual obligations that require them to maintain appropriate confidentiality and security standards. The categories of third parties with whom sq777 may share your data are described below.

Payment Service Providers

To process your deposits and withdrawals in Bangladesh Taka, sq777 shares necessary transaction data with payment processors including the operators of bKash, Nagad, Rocket, Upay, and the card networks Visa and Mastercard. The data shared is limited to what is strictly necessary to authenticate and complete the transaction. Each payment provider operates under its own privacy policy, which governs their use of the data they receive in their capacity as payment processor.

Game Technology Providers

The casino games available on sq777 are supplied by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, your account identifier and session token are passed to the relevant game provider to initialise the game session. Game providers do not receive your full name, contact details, or payment information — only the minimum session data required to operate the game.

Identity Verification & KYC Partners

sq777 may use third-party identity verification services to assist with the KYC process. Where such services are used, your identity documents and associated data are shared solely for the purpose of verification and are subject to strict contractual data-handling obligations.

Analytics & Security Providers

sq777 uses technical service providers to monitor platform performance, detect fraudulent activity, and analyse aggregated usage patterns. These providers process data only as directed by sq777 and are prohibited from using sq777 player data for any independent purpose.

Legal & Regulatory Disclosure

sq777 may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or other legal process. We will notify you of such a disclosure where we are lawfully permitted to do so.

4. Cookies & Tracking Technologies

sq777 uses cookies and similar tracking technologies on sq777.club. A cookie is a small text file placed on your device when you visit a website. Cookies allow sq777 to recognise your browser, maintain your session, remember your preferences, and gather anonymised analytics data about how the platform is used.

Types of Cookies Used by sq777

• Strictly Necessary Cookies: These cookies are essential for the platform to function correctly. They maintain your login session, store your security token, and ensure that the platform responds correctly to your actions. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These cookies remember your preferences such as your preferred language, notification settings, and account display options. They are not essential but improve the usability of sq777 for returning players.
• Analytics Cookies: sq777 uses first-party analytics cookies to measure aggregate traffic patterns, understand which features are most used, and identify areas of the platform that can be improved. These cookies do not collect personally identifiable information and are never sold to third parties.
• Security Cookies: These cookies assist in detecting and preventing fraudulent activity, bot traffic, and abuse of the sq777 platform. They work in conjunction with our fraud prevention systems and are a necessary component of our security infrastructure.

Managing Your Cookie Preferences

You can control how cookies are handled on your device through your browser settings. Most modern browsers allow you to block or delete cookies, restrict them to specific websites, or receive a notification before a cookie is set. Please note that blocking strictly necessary cookies will prevent you from logging in to your sq777 account and using most platform features. Detailed instructions for managing cookies in popular browsers are available in each browser's help documentation.

sq777 does not use cookies to track your activity on third-party websites. Our tracking technologies are limited to sq777.club and its subdomains.

5. Data Security Measures

sq777 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include, but are not limited to, the following:

• SSL/TLS Encryption: All data transmitted between your device and sq777.club is protected by 256-bit SSL/TLS encryption. You will see a padlock icon in your browser's address bar confirming that your connection is secure.
• Password Hashing: Account passwords are stored using a one-way cryptographic hashing algorithm. sq777 staff cannot read your password in plain text, and passwords are never transmitted in unencrypted form.
• Two-Factor Authentication (2FA): sq777 offers optional 2FA for all accounts. When enabled, logging in requires both your password and a one-time code sent to your registered Bangladesh mobile number, significantly reducing the risk of unauthorised account access.
• Access Controls: Access to player personal data within sq777's internal systems is restricted to authorised staff on a strict need-to-know basis. All internal data access is logged and auditable.
• Regular Security Audits: sq777 conducts periodic security assessments of its platform and infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Fraud Detection Systems: sq777 operates real-time monitoring systems that detect and flag unusual account activity, suspicious transaction patterns, and potential unauthorised access attempts.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any unauthorised activity on your sq777 account, please contact our support team immediately via live chat so that we can take prompt protective action.

6. Data Retention

sq777 retains your personal data for as long as your account remains active and for a period thereafter as required by our legal, regulatory, and operational obligations. The specific retention periods for each category of data are guided by the following principles:

• Account & Identity Data: Retained for the lifetime of your account and for a minimum of five years following permanent account closure. This retention period is required to meet our anti-money laundering compliance obligations and to support any post-closure disputes or regulatory inquiries.
• Financial & Transaction Data: Retained for a minimum of seven years following each transaction. This period is aligned with standard financial record-keeping requirements applicable to gaming operators.
• KYC Documentation: Retained for a minimum of five years from the date of verification or from the date of account closure, whichever is later.
• Communications Data: Support communications are retained for two years following the resolution of the relevant interaction. Communications related to formal disputes or legal proceedings are retained for the duration of those proceedings plus five years.
• Technical & Analytics Data: Aggregated and anonymised analytics data may be retained indefinitely. Individual-level technical data such as IP address logs is typically retained for 12 months.
• Marketing Preferences: Records of consent to and withdrawal from marketing communications are retained for five years following the relevant action.

When personal data is no longer required for any lawful purpose, sq777 will securely delete or anonymise it in accordance with our internal data lifecycle management procedures.

7. Your Privacy Rights

As a registered sq777 player, you have a number of rights in relation to the personal data we hold about you. sq777 is committed to honouring these rights promptly and transparently. Your rights are described below.

• Right of Access: You have the right to request a copy of the personal data sq777 holds about you. We will respond to verified access requests within 30 days of receipt.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account details directly from your account settings dashboard. For changes that require identity verification — such as a name correction — please contact our support team.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and there is no other lawful basis for processing, or where you object to processing and there are no overriding legitimate grounds. Please note that sq777 may be unable to fulfil erasure requests in full where retention of the data is required by our legal or regulatory obligations, such as anti-money laundering record-keeping requirements.
• Right to Restriction of Processing: You may request that sq777 restricts the processing of your personal data in certain circumstances — for example, while a rectification request is being investigated, or where you have objected to processing pending determination of whether sq777's legitimate grounds override your interests.
• Right to Data Portability: Where sq777 processes your personal data on the basis of your consent or to perform a contract with you, and where the processing is carried out by automated means, you have the right to receive a structured, machine-readable copy of your data to transfer to another service provider.
• Right to Object to Marketing: You have the right to object at any time to the processing of your personal data for direct marketing purposes. To opt out of marketing communications, update your notification preferences in account settings or contact our support team.
• Right to Withdraw Consent: Where sq777 processes your data on the basis of consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact the sq777 support team via live chat or by writing to [email protected]. Please include your registered email address and a description of the right you wish to exercise. We will verify your identity before acting on any request and will respond within 30 days. Where a request is complex or numerous, we may extend this period by a further 30 days and will notify you accordingly.

8. Policy Updates & Contact

sq777 reserves the right to update this Privacy Policy at any time. Updates may be made to reflect changes in our data collection and processing practices, changes in applicable law, the introduction of new products or features, or feedback from players and regulators. The date of the most recent revision is displayed prominently at the top of this document.

When changes are material — meaning they affect your rights or sq777's core data practices in a meaningful way — registered players will be notified by SMS to the mobile number held on their account before the changes take effect. For minor clarifications and formatting updates, sq777 may update this page without providing advance notice.

How to Contact Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or about the way sq777 handles your personal data, please contact our support team. All privacy-related inquiries are handled in English and are subject to sq777's standard complaint resolution process.

Email (plain text — not a link): [email protected]

Live chat is available 24 hours a day, 7 days a week from any page on sq777.club. Average response time is under 90 seconds. All agents operate in Bangladesh Standard Time (BST, UTC+6).

sq777 takes all privacy complaints seriously. We will acknowledge receipt of your complaint within 5 business days and aim to resolve it fully within 28 business days. If you are not satisfied with the outcome of our internal complaint process, you may wish to seek independent advice or raise the matter with an appropriate supervisory authority.